Senior Service Delivery Manager (4561)

Come work for a large global financial and insurance products company! This is your chance !!

Start a successful career in a renowned company in the international market! Great opportunity!

Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.

• Lead and govern the Allianz Partners WPS delivery portfolio (planning, execution, reporting, and risk management);
• Own delivery outcomes for agreed scope, schedule, budget/effort, quality, and customer satisfaction across WPS workstreams;
• Drive operational cadence: weekly/monthly service reviews, KPI/SLAs, incident/problem themes, and improvement backlog;
• Partner with regional/business stakeholders to translate requirements into deliverable roadmaps and prioritized demand;
• Coordinate across engineering, service management, vendors, and adjacent towers to ensure seamless delivery and handoffs;
• Establish and maintain delivery standards (RAID logs, runbooks, change governance, release readiness, and documentation);
• Manage escalations; facilitate rapid issue resolution and root-cause elimination with Problem Management;
• Coach and mentor delivery/support teams; ensure skills, coverage, and succession for critical services;
• Ensure compliance with security, risk, audit, and policy requirements (e.g., change, access, data handling);
• Identify and deliver automation and process improvements that reduce toil and improve reliability.

• Fluent English;
• 8+ years in IT service delivery, program delivery, or operations leadership;
• 3+ years leading cross-functional teams or delivery portfolios in an enterprise environment;
• Strong delivery leadership across complex enterprise IT services and projects;
• Working knowledge of Workplace/End-User services and modern collaboration platforms;
• ITSM expertise (Incident/Problem/Change/Request), KPIs/SLAs, and service governance;
• Stakeholder management and executive communication; ability to translate technical detail into business outcomes;
• Risk/issue management, dependency management, and vendor coordination;
• Ability to drive continuous improvement using data and root-cause analysis.

Preferred Qualifications:

• ITIL certification (Foundation or higher);
• Experience leading regional service delivery in Allianz Partners (multi-country coverage, time zones, and regulatory constraints);
• Agile delivery practices (Scrum/Kanban) for continuous delivery and improvement;
• Experience with Microsoft 365 / Exchange Online / endpoint services and identity dependencies.

Hiring model:

• PJ.

Form of action:

• 100% Remote

Somos uma empresa de consultoria em TI com mais de 10 anos no mercado e contamos com um time de especialistas em recrutamento tech. Nosso processo é 100% focado na experiência de quem tanto importa, o candidato.

Optamos por fazer a diferença e temos orgulho em dizer que todos que passam pela Keep Simple se sentem especiais. Possuímos um ambiente descontraído, colaborativo, e adotamos o ágil de verdade.

Faça parte da nossa história, #vemprakeep 💙🚀